Warranty Request
To submit a warranty claim, please log into Site One below with the credentials that you were provided at your closing or mail your request to Warranty Department, 624 New Loudon Road, Latham, NY 12110 to submit a request for service on your home.
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Marini Homes is committed to customer satisfaction. All of us at Marini Homes are honored that you are a member of the Marini family of homeowners. We work hard to make every home and home building experience special. Our NEW 2-5-10 year transferrable warranty is one of the best in the business and backed up by a dedicated team that is ready to assist you. Marini Built Quality is an Included feature in all of our homes and all of our communities.
This is only a brief summary. Please refer to your Warranty Booklet for complete details.
- Defects in materials and workmanship as defined in Construction Quality Standards
- Garage Doors
- Flooring
- HVAC Systems
- Light fixtures and ceiling fans (covered by manufacturer)
- Structured and Security wiring
- Floor pops and squeaks- one time repair (TJI has lifetime mfg warranty)
- HVAC: ductwork, registers, dampers, water & refrigerant lines
- Electrical: electrical outlets, switches, wiring and main service
- Plumbing: water supply pipes and fittings, waste and vent pipes, gas and sewer services, gas supply lines and fittings
- Roof leaks due to materials or workmanship
- Basement or crawl space leaks
- Defects in electrical main panel, electrical service disconnect, wiring, switches and outlets
- Plumbing leaks at fixtures, fittings, interior pipes (tarnishing, pitting covered by manufacturer)
- HVAC: compressor, condenser coil, heat exchanger and thermostat only
- Breaks in window seals, defects with sash locks
- Sewer- leaks due to workmanship
Structural Defect is (i) actual physical damage (ii) to only the following designated load-bearing elements of the Home (iii) caused by failure of such load-bearing elements, which affect their load-bearing function (iv) to the extent that the Home becomes unsafe or unsanitary. The following elements, if load-bearing, constitute the designated elements. 1. foundation systems and footings; 2. beams; 3. girders; 4. lintels; 5. columns; 6.walls and partitions; 7. floor systems; and 8. roof framing systems. All four (4) parts of the definition must be satisfied in order for a condition to qualify as a Structural Defect. The definition is substantially the same as that contained in regulations of the U.S. Department of Housing and Urban Development. This is designed to be coverage for only catastrophic failure of load-bearing elements of the Home.
Emergency RequestIn event of emergency:
During business hours: Monday-Friday 8am-4:30pm call 518-869-1200
Outside of business hours: Please refer to your homeowner's manual for contact information
1. Total loss of heat (only in years 1 and 2 of warranty). If outside the warranty period, please call a qualified heating company
2. Total loss of hot water (only in years 1 and 2 of warranty) If outside the warranty period, please call a qualified plumber
3. Total loss of electricity (only in years 1 thru 5 of warranty) If outside the warranty period, please call a qualified electrician
4. Total loss of water (only in years 1 thru 5 of warranty) If outside the warranty period, please call a qualified plumber
5. Plumbing leak that required the entire water supply to be shut off (only in years 1 thru 5 of warranty)If outside the warranty period, please call a qualified plumber
6. Total sewer stoppage (only in years 1 thru 5 of warranty) If outside the warranty period, please call a qualified plumber.
*If Marini Homes comes to house and the problem is created by a self created sewer drain blockage such as items flushed down toilet, there will be $250.00 service call charge in addition to charges by plumbing company
7. Any situation that endangers the occupants of the home or the home itself (such as fire, a major structural failure, etc). If any occupants of home in danger, please call 911.
